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Moss Office Supplies
Terms and Conditions of Sale:
GENERAL:
Moss Office Supplies Ltd.,
hereafter referred to as “The Company”, advertises goods for sale
through the internet, through direct marketing and catalogues, and through
retail outlets.
A person, partnership or company wishing to purchase
goods, hereafter referred to as “the Customer”, is encouraged to read
these terms and conditions carefully and to accept them before
placing any order. The terms are subject to change without prior
notice, and the customer is therefore advised to read these terms periodically so
as to be made aware of any changes.
The terms and conditions herein
apply to customers in the UK mainland only. Additional terms and conditions
apply where either the delivery address or the invoice address are outside of
the UK mainland. A copy of these additional terms is available on request.
The terms and
conditions apply to all transactions whether placed on-line, by telephone
or fax, by post or verbally.
The placing of an
order indicates the customer’s acceptance of these terms and conditions.
The terms and
conditions do not affect your statutory rights.
Submission of an
order by a customer will be deemed as an offer to purchase the goods at
the stated price. The company will contact the customer to confirm
acceptance of the offer and to arrange for payment by a mutually agreeable
means. The company will make all reasonable efforts to contact the
customer for this purpose, and within a reasonable timescale; but the
customer agrees that the offer is not accepted until such contact is made
and payment terms agreed.
All goods must be
paid for in full, including any delivery charges and surcharges, before
despatch unless another written agreement is made between the customer and
the company.
PRICES, DESCRIPTIONS AND IMAGES:
Advertised prices
are subject to change without notice. Unless otherwise agreed in writing,
the price to be charged will be that ruling at the time of despatch to the
customer. No price list of the company, whether published or not, shall
affect the right of the company to charge for the goods in accordance with
this clause.
The company makes best
endeavours to ensure that all descriptions are accurate at the time that
the details are published to the website. Individual products may however
differ from the published description. Where goods are supplied that differ
significantly from the published description, the company will accept them
back for total refund subject to the terms and conditions for cancellations
and returns.
The images associated with
products are provided purely to give an idea of what the product being viewed may
look like. In many cases the images are NOT of the actual product being supplied.
The customer is encouraged to seek confirmation of exactly what is being provided
if the look of the product is important.
GOODS TITLE:
The company and the
customer agree that until the company has received fully cleared payment
for the goods.
(a) Title to the
goods shall remain with the company and the customer shall hold the goods
as a bailee and be fully accountable to the company in respect thereof
until such time as the company has received full payment for all goods
supplied.
(b) As bailer of the
goods, the company, by its employees or agents, shall (without prejudice
to the buyer's continuing fiduciary obligations) be entitled to enter upon
or into any land, buildings or vehicles where the goods, delivered to the
buyer under this contract together with any interest or any other sum
payable in respect of the goods under this contract, or part of them, are
situated or are reasonably thought to be situated, to retake possession of
the same.
PRODUCT GUARANTEE:
All products
supplied by the company are covered only by the terms and conditions of
the original manufacturers Guarantee, and the company makes no other
warrantees to the goods beyond the customer’s statutory rights.
DELIVERY:
The company shall
endeavour to deliver the goods within 3 business days of receipt of
payment for the order, unless any other written agreement is made.
The delivery charges
quoted apply to delivery within the UK mainland. Delivery outside of this area
will be subject to negotiation; the company will contact the customer to discuss and
agree these charges before accepting the order.
Delivery will be
subject to availability, but the company undertakes to communicate
excessive delays to the customer at the earliest opportunity.
Shortages, errors
and damaged goods must be notified to the company within two business days
from receipt.
Damaged goods,
including their packaging, must be retained by the customer for collection
and inspection by the company for at least 7 business days after delivery,
unless otherwise instructed in writing by the company.
CANCELLATION AND RETURNS :
Acceptance of
cancellation of an order shall be at the discretion of the company and any
such acceptance may be subject to payment by the buyer of a cancellation
charge.
If you are not
totally satisfied with your purchase, you can return it within 7 days from
date of receipt for a refund (excluding delivery charges and surcharges).
You must then return the goods to our address at your own expense,
unopened and in a resalable condition. We reserve the right to deem the
goods used, and make a reasonable offer or reject the goods if they are
not in perfect condition. In the event that the goods are rejected, the
company may return the goods to the customer subject to payment of any
additional delivery charges deemed appropriate.
The company will not
normally accept returns of consumable items or reproducible items such as
computer software or music CDs unless they are totally satisfied that the
goods are faulty and that they have not been copied or misused.
LIABILITY:
Except as may be
implied by law and except in the case of death or personal injury where
the customer is dealing as a consumer, in the event of any breach of these
Terms and Conditions by the company the remedies to the customer shall be
limited to damages which shall in no circumstances exceed the price of the
Goods and the company shall under no circumstances be liable for any
indirect, incidental or consequential damages.
FORCE MAJEURE:
The company will not
accept any liability whatsoever in the event that they are prevented or
delayed from supplying or making delivery of any Goods by any reason or
cause beyond their control.
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Please note that the images used
throughout this website are intended only to be representative of what the product may look like.
If the look of the product is important to you, please enquire for confirmation of exactly what
is being supplied.
Similarly, we take care to ensure that products are described accurately. However, if products
are incorrectly described, we will accept them back for refund in accordance with our standard
terms and conditions for cancellations and returns.
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